Energy retailer details

Overview

Genesis Energy is the largest electricity and gas retailer in New Zealand, having 27% and 42% of the market respectively. Genesis also produces approximately 23% of New Zealand's electriciy via a diverse generation portfolio of both renewable and non-renewable resources from all over the country.

Reasons to choose Genesis Energy

• Genesis give you the control you need. To make things easier for you, they've set up Your Account. It's their handy online service at www.genesisenergy.co.nz so that you can access your account 24/7 - nd do things like enter meter readings, monitor your energy usage from bill to bill (for every address they supply energy to), get your bill online, as well as organise direct debit or credit card payments.
• Genesis' meters are advanced. Genesis have also started upgrading their customers old electricity meters to Genesis Energy Advanced Meters - which means there'll be no more estimated readings, estimated bills and visits from meter readers*.
• Genesis make bills easy. As well as helping you keep your energy costs under control, they will roll your electricity and natural gas into one bill and take 10% off when you pay your bill in full and on time. Plus, they will make life easier by offering loads of ways to pay your bill, such as direct debit, credit card payments or internet banking.

Incentives

Coming soon ... !

FAQs

Who owns Genesis?

Genesis Energy are a State-owned enterprise. They are overseen by a board of directors who report directly to the government.

Where is their head office?

The Genesis Energy head office is in Greenlane, Auckland.

How often will my meters be read?

Genesis Energy have a smart meter that will provide a monthly read. For sites not fitted with a smart meter, Genesis will typically have a meter reader manually read the meter every second month. You may be asked to provide specific access details to assist the reader in gaining this read.

My current retailer installed a smart meter and can read it remotely. Will my new retailer be able to read this meter remotely also?

Your new retailer may not necessarily be able to read your current Smart meter. Some retailers have the technology to remotely read other retailer's meters, but this is not always the case. If you find your meter is incompatible with your new chosen retailer they will continue to send a meter reader to manually read it, or continue producing estimate bills when this is not possible.

Do Genesis charge business customers a bond?

Details TBA

What payment methods to Genesis offer?

Genesis offer a number of methods to pay your bill.

• Internet/Phone banking
• Credit Card - Both direct debited and one-off via the call centre
• By Cheque sent by post
• Direct Debit

Can I specify a due date for my power bill to tie in with all my other business payments?

Yes, you can request that your due date falls on the specific day that you require.

Do Genesis Energy have a special line for business customers?

Yes, Genesis provide business customers with a specialist team trained to deal with business accounts.

Can I access my Genesis account online?

Yes, Genesis' "My Account" online portal allows users to check their balances, previous balances and transactions, load reads and more.

Coverage

Partnerships

Farmlands
Farmlands card holders can have their Genesis invoice loaded against their monthly Farmlands statement, meaning one less bill to pay.

ATS
Details TBA

Terms and Conditions

To see Genesis' Terms & Conditions for supply, click here.

Comments & Ratings

Coming soon ... !