Energy retailer details

Overview

Powershop is New Zealand's newest and smartest power retailer. Powershop is the smarter way to buy power, offering customers flexibility and choice. Online shopping has revolutionised the way people buy and sell goods.

Powershop gives control over your electricity costs - you never need to think of them as a fixed cost again!

Why Powershop?

Savings

We're determined to save your business money. In fact we estimate that 98% of our business customers will save with us over the course of their first year*.

Powershop also offers customers the ability to shop around for better electricity prices and benefit from regular specials for even greater savings.

Choice & Control

Powershop has the tools to help you better manage your electricity costs.

It's simple to manage your account with everything about your usage and purchasing online – ensuring no surprises!

You can purchase power and monitor your usage online, with all the choice and control you need.

• Choose your own payment date
• Choose your method of payment
• Monitor your power usage and payment history online
• Get a monthly account by email
• A Powershop Business Consultant is available whenever you need help

Everything is built into the price Powershop charges for a unit of electricity, a kilowatt hour, so you aren't potentially confused with extra fixed daily charges or tariffs. Furthermore, you can choose power products with carbon offsets to reduce your carbon footprint. If cash flow is important, you can even buy power in advance and spread the cost to heat and run your business throughout the year.

Service

Powershop is bringing business the highest customer satisfaction rating for a power company ever according to consumer.org.nz.

Powershop has a 96% customer satisfaction level for residential customers, an increase on the 92% customer satisfaction level from the previous for 2 years running, higher than any other power retailer and 20 points higher than the national average. And we're bringing the same exceptional service to our business customers.

Powershop has been designed to show you how much power you're using and what it's costing every day, week, month or year. We also provide tools to help you manage usage and cost.

Powershop were named New Zealand's most innovative power company at the Deloitte Energy Excellence Awards in 2010.

Powershop are there when you call, and you'll be put through to the same person every time.

* Based on Powershop data at 1 Feb 2011 for estimates since May 2010 compared to previous supplier rates at the time of joining Powershop.

Incentives

Coming soon ... !

FAQs

Who owns Powershop?

Powershop is wholly owned by Meridian Energy, a State-Owned Enterprise.

Where is their head office?

Powershop's head office is in Wellington and their Call Centre is based in Masterton.

What are your prices and plans?

Powershop does not have plans as such. We're committed to offering you some of New Zealand's most competitive electricity prices so regardless of what kind of plan you maybe on with your current retailer, most customers can save with Powershop, simply because they’re not on the best tariff.

Do you have prompt payment discounts?

No, this is already factored into to our product prices and your estimated savings. In most cased Powershop will still be cheaper than your existing supplier even with their prompt payment discount.

Are there any hidden fees in your unit price?

There are no additional fees, prompt payment discount or charges like daily fixed charges. The full cost of your power is included in your unit price.

How often will my meters be read?

Powershop reads customer meters on a daily, monthly or bi-monthly basis depending on the area they are in: For basic meters in Auckland, Franklin, Rotorua, Hawkes Bay, Horowhenua, Kapiti, Wellington, Christchurch, Queenstown and Dunedin meters are read on a monthly basis. Waikato, New Plymouth, Palmerston North, Wanganui and Wairarapa basic meters are read on a bi-monthly basis. For smart meters, remote readings are taking on a daily basis for ARC meters and on a monthly basis for AMS meters.

My current retailer installed a smart meter and can read it remotely. Will Powershop be able to read this meter remotely also?

Some retailers have the technology to remotely read other retailer's meters, but this is not always the case. Powershop has agreements with most meter owners and should be able to read your meter daily (in the case of Arc meters or otherwise monthly. In the event of the meter being incompatible, Powershop will install a meter that is compatible with its technology.

Do Powershop have bonds for business customers?

No, we do not require bonds from our business customers.

What payment methods do Powershop offer?

With Powershop you can pay by credit card, automatic payment, direct debit, online transfer or Pago in advance or arrears - the choice is yours.

Is there a fee for paying by credit card?

No, Powershop do not charge transaction fees on credit card payments.

Coverage

Partnerships

Coming soon ... !

Terms and Conditions

To see Powershop's Terms & Conditions for supply, click here.

Comments & Ratings

Coming soon ... !