Energy retailer details

Overview

Trust Power started in 1925, and has now grown to be New Zealand's fifth largest electricity company, and fifth largest electricity generator.

Trustpower owns 36 Hydro Generating Stations and a large Wind Farm. They produce electricity exclusively from renewable sources and their power stations produce enough electricity to power around 220,000 New Zealand households.

TrustPower is majority New Zealand owned and is listed on the New Zealand stock exchange, with assets of over $2 Billion.

Their Mission Statement

To be New Zealand's energy industry leader in excellence of customer service achieved through innovation.

Incentives

Benefits of Joining Trustpower

• Business customers of Trustpower receive a generous prompt payment discount of 15% (excludes credit card payments).
• If you choose to receive your invoices by email and pay by direct debit - you will enjoy a further 1% reduction on your unit rate.
• Trustpower business customers can choose a specific payment date each month to suit your accounts.

FAQs

Who owns Trustpower?

Trustpower is a privately-owned and publically listed company with over 12,000 shareholders. The two major shareholders are Infratil Limited and The Tauranga Energy Consumer Trust with 50.5% and 33% of shares respectively.

Where is their head office?

Trustpower's head office is located at Truman Lane, Te Maunga, Mount Maunganui.

How often will my meters be read?

Trustpower use a smart meter that will provide a monthly read. For sites not fitted with a smart meter, Trustpower will typically have a meter reader manually read the meter every second month. You may be asked to provide specific access details to assist the reader in gaining this read.

If you would prefer, you can read your own meter when you have received an estimated bill, simply send Trustpower your reading within five days of receiving your bill, and they will re-issue the invoice based on an accurate reading.

My current retailer installed a smart meter and can read it remotely. Will my new retailer be able to read this meter remotely also?

Your new retailer may not necessarily be able to read your current Smart meter. Some retailers have the technology to remotely read other retailer's meters, but this is not always the case. If you find your meter is incompatible with your new chosen retailer they will continue to send a meter reader to manually read it, or continue producing estimate bills when this is not possible.

Do Trustpower have bonds for business customers?

TBA

What payment options do Trustpower offer?

• Internet and Telephone banking
• Direct Debit
• Credit card direct debit
• At any New Zealand PostShop branch. Please be aware that this incurs a processing fee of $1.20 exc GST.
• For customers that prefer to pay by cheque, Trustpower will enclose a prepaid envelope with each invoice.

Can business customers access their accounts online?

Trustpower offer the option to set up an online account which can be viewed from anywhere at any time of day. Typical uses of the account include: Viewing your account balances, past account transactionsand power consumption information.Viewing your invoices and making online payments. Arrange to move properties with Trustpower and keep up to date with special offers.

Coverage

Partnerships

Coming soon ... !

Terms and Conditions

To see Trustpower's Terms & Conditions for supply, click here.

Comments & Ratings

Coming soon ... !