Moving House ?

Moving home can be a busy and stressful time at best.

Often important things like utilities can be overlooked, and sticking with your existing retailer may no longer provide you with the best deal.

Switchme makes moving a little easier by allowing you to compare retailers to find the best deal for your new residence, switching you to the new retailer and ensuring that the power supply is maintained.

What if I do not have my new location's ICP or meter details ?

Although having these details is preferable, you have a few options.

Either contact the exiting tenant and ask them to check their bill for the meter type (please note their choice of retailer may not be the best retailer for you). From here you can use the Switchme calculator and use an approximate number of units to calculate the cheapest retailer for you.

If you cannot get these details from the exiting tenant, you can call Switchme on 0800 179482 and one of our experienced reps can complete a comparison and switch you to your choice of retailer

What if the power to my new site is disconnected ?

Switchme's database will advise you if the site is currently disconnected and will also advise your chosen retailer. They will contact you to arrange a reconnection. This can typically be completed within 2-4 hours including after-hours.

Please note that your retailer may charge a reconnection fee payable on your first bill. Furthermore, if the site has been disconnected for over 6 months, you may be required to first have an electrical inspector certify the site as safe to receive power, this will be at your expense.

If I sign up my new site with my existing retailer first, am I then allowed to switch away ?

Absolutely. You can request a switch at any stage. Please note that your previous retailer will likely bill you for the usage during the period you were with them at the new site along with any reconnection charges, however brief this period may have been.

I have done the comparison for my new site and my existing retailer is not represented, why is this ?

While this is uncommon, each retailer has a choice of where they supply. Your retailer may have chosen not to supply power to the new site due to not being competitive, not wanting to aquire any more customers in this area, or for any other commercial or strategic reason.

My new site is a commercial Time-of-Use site. What do I need to do ?

Switchme do not compare Time-of-Use sites due to the complexity of the metering and billing structure that they attract. We recommend that you contact the current retailer to the site in the first instance to inform them of your tenancy.

If you wish to receive tenders to supply a TOU site, you may wish to employ an energy consultant to receive and analyse tenders and advise you of the ideal retailer. This is often worthwhile as the difference between a good offer and a bad offer is not often apparent,yet the difference in cost can be substantial. A suitable energy consultant can easily be found via a web search.