Energy retailer details

Just Energy - Residential Profile

Customers:: 28,000
Ownership:: Privately Owned by Pulse Utilities
Since:: 2004

Overview
Incentives
FAQs
Coverage
Example Bill
T&Cs
Comments & Ratings

Overview

Click here compare Just Energy’s power prices with other New Zealand electricity companies.

Just Energy is a Kiwi owned company with their customer care teams based within New Zealand and are available 24 hours a day, 7 days a week!

Just Energy does not run elaborate advertising campaigns. By minimizing their advertising budgets mean that the customer benefits. They guarantee to maintain their prices as low as possible for as long as possible.

Just Energy is an independent electricity retailer committed to offering retail energy supply from sustainable renewable sources, as well as providing customers with highly competitive pricing.

Just Energy has a customer base of 28,000 and takes pride on being a price leader, they are unlikely to be beaten by any competitors. They guarantee to keep prices as low as possible for as long as possible.

They will read your meter monthly to ensure each bill is up-to-date and accurate.

By switching to Just Energy you will still receive your lines company dividend if you live in an area where this is provided.

Incentives

Sorry, Just Energy is not currently offering any Switchme exclusive deals. Check back again soon.

FAQs

I need electricity for medical equipment. What if there is an outage ?: If you have someone in your household whose health would be put at risk due to age health or disability, Just Energy requires this information in order to add you to the Medical Dependency Register. Customers joining the register will need to provide a letter or other documentation verifying this dependency from a registered medical practitioner, within 30 days of being placed on the register. This documentation will need to include details of the equipment and its electrical needs.
Does Just Energy supply rural areas ?: Unfortunately Just Energy is not currently taking on rural customers.
Will Just Energy read my meter every month ?: Yes, Just Energy does aim to read meters monthly. However please be aware that this cannot be guaranteed for rural or business customers at this stage.
Will I get a discount if I pay my bill on time each month ?: A prompt payment discount of 10% will be applied if the bill is paid in full on or before its due date.
Is Just Energy a Kiwi company ?: Yes, they are New Zealand owned and have all their customer care teams also based here also.
Why is Just Energy cheaper than my current retailer ?: Just Energy do not use elaborate advertising campaigns, hence why they are to pass bigger savings onto their customers.
Will Just Energy charge me a bond to sign up a power account ?: A bond of $100 will be applied to customers paying by direct debit, and $150 for non direct debit customers
How can I pay my bill if I don't want a direct debit ? I don't have internet access.: Just Energy has a number of payment methods available. For example, you can pay by cheque via post or cash at any Westpac branch.
I want to switch to Just Energy. How long does it take to change over to them ?: The switch should be processed within 10 business days but could take a maximum of 6 weeks. The actual date on which the switch occurs will be determined by Just Energy and you will be notified.
How can I contact Just Energy ?: Just Energy aim to ensure their call wait time is under 1 minute. You can also contact them via post or email and expect to have a response within 4 business days.
Will Just Energy let me know if there is going to be an outage ?: Planned outages may occur for general maintenance of the lines, and customers will be advised of this with no less than 4 days prior notice.
Can Just Energy guarantee my power supply ?: Unexpected interruptions to your power supply can happen for various reasons, from internal wiring faults within the home to bad weather. Therefore Just Energy cannot guarantee an uninterrupted supply, however upon learning of an outage, Just Energy will aim to restore power as soon as is practical.