Electricity or Gas Problem? Here’s What to Do

When you have an electrical or gas problem at your home, it’s important that you do the right thing – and do it quickly. Being prepared by knowing what to do if an electrical or gas emergency occurs is important. Take the time to review the following information with family and friends...it could save a life.

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What to Do in an Electrical Emergency

If your whole area loses power, be assured that the local lines company will be working on the problem right away. If you are located in a remote or rural area, contact your local faults number to log the fault. Ensure appliances and electrical equipment are turned off. Not only do they present a fire hazard, but they could become damaged if they’re left on and the power comes back on.

If your residence is the only one without power, check the fuse box to see if it’s still working. If it seems to be working, you could have a fault in the supply to your home.

If an electrical accident occurs, do not touch the injured person if they are still touching a live electrical source. Be sure to switch the source of electricity off; if unable to, move the source away from you and the injured person using a non-conducting object like a wooden boom handle. Then, dial 111 for an ambulance as soon as possible.

What to Do in a Gas Emergency

If you smell gas around an appliance, turn it off right away. After doing so, call a Registered Craftsman. If you don’t know one, look in the Yellow Pages under "gas fitters."

If the gas smell remains after turning off the appliance, turn off the gas supply at the cylinder or gas meter and open windows and doors for ventilation purposes. In addition, call Consumer NZ at 0800 80 9000 to report the fault. In the meanwhile, do not switch on or off any lights or electrical appliances as this could ignite the gas and cause an explosion. Avoid using a telephone (including a mobile phone), matches, lighters or cigarettes near any suspected gas leak. Also, don’t try to track the gas leak yourself – leave it to the professionals!

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