Recommendations from Utilities Disputes about Setting Up a Flat’s Power Supply


We get it – there’s a lot to do when you move into a new flat.

Between packing up all of your things, arranging for movers and cancelling any services at your old flat, moving can quickly become an overwhelming task. It’s easy to understand how one key step in the moving process gets overlooked!

Many times, new tenants forget to take a picture of the meter when they move into their new flat. But forgetting to do this one key task can end up costing you a lot in the future.

Complete Due Diligence to Prevent Problems

The Utilities Disputes Commissioner, Nanette Moreau, can recall numerous cases of new tenants receiving high power bills after moving into a new flat. Normally, this is due to previous tenants not properly closing their accounts. The new tenant suffers by receiving a super high bill and possibly even a disconnection notice.

New tenants that complete their due diligence can save themselves a lot of headaches down the road.

Moving? Complete Your Due Diligence

The best way to avoid the stress and headaches involved with a utilities dispute is to open and close your account correctly in the first place.

Here are some other tips from Utilities Disputes, who is responsible for investigating electricity and gas complaints:

  • Upon moving in, snap a photo of the meter display. Make sure the numbers are clearly displayed in the photo.
  • Compare energy rates on https://switchme.co.nz/ from different providers. Use the online comparison calculator to instantly see what your options are regarding energy providers.
  • Choose which energy provider you will be going with and set up your new account.
  • Sit down with your flatmates and decide how paying power bills will be handled. Document this arrangement in writing!
  • After receiving your first bill from your energy provider, review it carefully. If you have any questions, contact your provider.
  • When you decide to move out of the flat, take a photo of the meter display. Call your energy provider to properly close your account.

Make the Proper Payment Arrangements with Your Flatmates

Remember: the person named as the account holder is responsible for all future bills. That’s why it’s important that you document your payment arrangements in writing with your flatmates.

If the account holder moves out, ensure the account holder details are updated with your provider.